IT-Xpert is a mobile strategy and integration firm specializing in enterprise mobility, infrastructure modernization, and operational optimization. We partner with organizations to design and deploy secure, scalable technology ecosystems that support mission-critical workflows. We don’t just implement technology — we architect outcomes.
About Us
IT-Xpert provides mobile technology and delivers managed services for mobile devices including handhelds, workstations, peripherals, and connected devices used in clinical and operational settings. We provide asset tracking, preventive maintenance, remote monitoring, and system integrations using CareSite integrated with ServiceNow and other CRMs.
By standardizing mobile platforms, including WOWs, IT-Xpert provides lower failure rates, faster servicing, and simplified parts management. Furthermore, all our certified technicians perform service, which reduces delays and maintenance costs.
Our IT-Xpert managed services ensure asset visibility, support compliance and safety checks, and maintain long-term operational performance.
Expertise
Innovation
Reliability
Built for Operational Scale
Lifecycle Visibility
End-to-end asset visibility from deployment to retirement
Preventive Maintenance
Preventive maintenance programs that reduce service interruptions
Standardization
Standardized deployment on mobile devices to support consistent configurations,
simplified servicing, and faster parts replacement.
System Integration
Integrated workflows across CareSite platform supports and integrates into ServiceNow and other CRMs.
Industries We Serve
Healthcare
IT-Xpert supports hospitals and health systems that rely on mobile technology at the point of care. We manage handhelds, WOW’s (workstations on wheels), and related peripherals used by clinical staff across inpatient and outpatient environments.
Our services support safety testing, maintenance scheduling, device integration with EHR systems, and centralized reporting. This allows clinical teams to focus on patient care while IT teams gain clear visibility into lifecycle management and asset performance.
Enterprise Systems
IT-Xpert also supports enterprise organizations operating across multiple locations with shared mobile assets.
By consolidating service data and automating ticketing and reporting, organizations gain better control over inventory, maintenance activity, and system performance across all sites.
Managed Services
- Asset tracking and lifecycle management
- Inspection, Leakage, Environmental & Safety Testing
- Preventive Maintenance Program
- Manufacturer Parts Management
- CareSite Remote Monitoring & Management
- CareSite Integration
- Device Integration Services
- Standardization & Streamlined Managed Services
- E-Learning Services
Asset Tracking & Lifecycle Management
Gain complete visibility and control over every asset from deployment to retirement.
- Full asset tracking centralized in CareSite
- Serialized logging for all mobile devices
- Automated reports to support lifecycle and refresh planning
- Real-time updates on deployments, repairs, and replacements
- Clear tracking of asset retirements for accurate inventory control
Inspection, Leakage, Environmental & Safety Testing
Ensure every mobile workstation meets safety, performance, and compliance standards.
- Routine inspection of all mobile workstations and peripherals
- Leakage testing to meet electrical safety requirements
- Environmental checks to confirm operational readiness
- Compliance verification aligned with safety standards
- Inspection records and reports stored in CareSite™ for audit tracking
Preventive Maintenance Program
Keep equipment reliable and performing well through planned, proactive care.
- Regular maintenance scheduled for carts, monitors, scanners, and accessories
- Battery health reviews and checks on wheels and adjustment mechanisms
- Early identification of wear to prevent unexpected failures
- Maintenance activity recorded monthly or quarterly in CareSite™
- Less downtime and longer service life for all equipment
Parts Management
Maintain timely access to the right parts through structured coordination and tracking.
- Direct collaboration with manufacturers for parts supply and warranty support
- Ongoing monitoring of parts availability to avoid shortages
- Automated alerts to prompt timely reordering in CareSite™
- Organized tracking of part usage and replacements
- Faster repairs with reduced delays caused by missing components
- Faster service with parts readily available when needed
CareSite™ Remote Monitoring & Management
Monitor and manage connected assets remotely to maintain consistent performance.
- CareSite™ set up across eligible devices and systems
- Continuous tracking of system health and performance
- Automatic notifications for issues requiring attention
- Remote support to resolve problems quickly
- Activity reports and insights synced with CareSite™
CareSite Integration
Connect service workflows across platforms for better visibility and faster action.
- Seamless setup linking ServiceNow processes with CareSite™
- Automatic ticket generation without manual entry
- Two-way status updates to keep teams aligned
- Centralized tracking of IT requests and service activities
- Better control over changes with a single, organized workflow
Device Integration Services
Ensure devices work together smoothly to support daily clinical and operational tasks.
- Consistent setup and installation of computing devices across systems
- Setup and calibration of barcode scanners from leading brands (Code, Honeywell, and Zebra)
- Connection of devices to existing EHR and EMR workflows
- Function testing to confirm reliable performance
- Clear documentation and user guidance for successful rollout
Standardization & Streamlined Managed Services
Simplify operations by using a single, consistent approach across all sites.
- Technology that provides a unified platform
- Limited integrations to keep systems easy to manage
- One managed services framework applied across locations
- Reduced complexity in daily operations and support
- Higher system availability with clearer, consolidated reports
E-Learning Services
Equip teams with practical knowledge to use applications and technology safely and efficiently.
- Easy-to-follow online training for daily equipment use
- Content designed for both healthcare and enterprise teams
- Step-by-step guidance to reduce handling errors
- Consistent learning experience across locations
- Support materials that reinforce best practices and compliance
Testimonials
What Our Clients Say
Hear from clients who use our services.
IT-Xpert has been easy to work with and very organized. Asset tracking and maintenance processes are clear and consistent across locations.
Lee Jonas
Their team really helped with streamlining the device management and has reduced the time spent handling service requests. Reporting is straightforward and useful.
Sienna Bilsky
Support has been responsive and practical. Preventive maintenance and monitoring have helped limit unexpected equipment issues.
Henry Hamilton
The integration between systems has improved visibility into assets and service activity. Day-to-day operations are easier to manage.
Jim Peterson
IT-Xpert provides structured support for mobile equipment and devices. The approach is simple, effective, and scalable.
Charles Anderson
FAQ’s
Frequently Asked Questions
Learn more through answers to commonly asked questions about our services.
What does IT-Xpert manage?
IT-Xpert manages mobile workstations, monitors, barcode scanners, peripherals, and related assets. It includes tracking, maintenance, monitoring, and system integration.
Which platforms does IT-Xpert integrate with?
IT-Xpert integrates CareSite, ServiceNow and other CRMs to centralize asset data, service tickets, monitoring alerts, and reporting.
Why does IT-Xpert standardize with key manufacturers of WOWs?
We standardize with key manufacturers for mobility solutions, to support lower failure rates, offer faster servicing and maximize uptime
How does IT-Xpert reduce downtime?
Downtime is reduced through scheduled preventive maintenance, remote monitoring, automated alerts, and faster access to replacement parts and repairs.
Get In Touch
Get in touch to learn more about our services.
202 South State Street Unit 2E
Newtown, PA 18940
Newtown, PA 18940
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